Gizbo Privacy Policy

At Gizbo, we take your privacy seriously and are committed to protecting the personal data you share with us when you play at Gizbo Casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We at GIZBO collect personal data to provide you with a safe, compliant and enjoyable gaming experience. Our Gizbo platform gathers information at several stages of your relationship with us, including registration, deposits, withdrawals and ongoing account verification.

• We collect your name, date of birth, address, email address and phone number upon registration
• We record your payment details when you use Open Banking, Apple Pay, Google Pay, Visa, Mastercard, Maestro, Flexepin, MiFinity, Sofort, e-wallets, cryptocurrencies or other deposit methods
• We gather identity documents and proof of address when verification thresholds are reached
• We track your gaming activity, including deposits, wagering, bonuses used and withdrawal requests
• We collect technical data such as your IP address, device type, browser and operating system
• We may collect communications you send us via Live Chat, email or our Telegram bot

How We Use Your Data

Our Gizbo team processes your personal information for a number of legitimate purposes connected to running Gizbo Casino responsibly and lawfully. We use your data to verify your identity, process deposits and withdrawals, prevent fraud and comply with our obligations under our Curacao Gaming Authority licence.

• We use your information to create and manage your account within the GIZBO Club loyalty programme
• We use your data to calculate your status level, points and VIP Club benefits
• We use your payment information to process deposits and withdrawals through the same instrument, as required by our withdrawal policy
• We use your activity data to detect risk-free betting strategies, bonus abuse or other breaches of our terms
• We use your contact details to send you promotional offers, such as our Gizbo Cash, Gizbo Spin, Birthday Bonus and Wheel of Fortune promotions, where you have not opted out
• We use your information to respond to support requests submitted through our 24/7 Live Chat, email or Telegram bot

Legal Basis for Processing

We at Gizbo rely on several legal grounds to process your personal data, including the performance of our contract with you, our legitimate interests in preventing fraud and operating our business, our compliance with licensing and anti-money laundering obligations, and, where applicable, your consent to marketing communications. Where source of funds checks apply to cumulative deposits above 10,000 EUR, we process additional data to satisfy our regulatory duties.

Sharing Your Information

We do not sell your personal data. However, Our Gizbo operations require us to share certain information with trusted third parties who help us run our services.

• We share payment data with Unionstar Limited, our payment processing partner registered in Limassol, Cyprus
• We share information with our affiliate programme, Royal Partners, where you have been referred through an affiliate link
• We may disclose data to regulators, including the Curacao Gaming Authority, Gaming Associates and GamCare, where required
• We share data with game providers such as Pragmatic Play, Evolution Gaming, NetEnt and others to operate slots, live tables and other game types
• We may disclose information to law enforcement or courts where legally obligated

Cookies and Tracking

We at GIZBO use cookies and similar technologies to improve your browsing experience on gizbo.casino, remember your preferences, and analyse how you interact with our Gizbo platform, including our desktop site, mobile browser version and downloadable Android application. You can manage cookie preferences through your browser settings at any time.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting and regulatory reporting requirements under our Curacao licence. Where you close your Gizbo account, we may still retain certain records as required by applicable law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our Gizbo systems use encryption and secure servers to safeguard your information, including identity documents submitted for verification purposes.

Your Rights

Depending on your jurisdiction, you may have a number of rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent to marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

Age Restriction

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we may request identity verification at any time to confirm your eligibility to use Gizbo Casino.

International Data Transfers

Because We at Gizbo work with partners and service providers located in different countries, including Cyprus and Curacao, your personal data may be transferred outside your country of residence. We take steps to ensure appropriate safeguards are in place when such transfers occur.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our Gizbo services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team via email at [email protected] or through our Telegram bot @GIZBO_en_support_bot. Our Live Chat is also available 24/7 for any privacy-related enquiries regarding your Gizbo account.